Once your phone is successfully unlocked, restart it to complete the process.

Tap Unlock at the bottom of the screen.

Tap Unlock Device on the app’s sign-in screen.

Sign out of the app if you’re signed in.

If you tried to unlock your phone in My Account, but received an error, follow these steps to unlock your phone using the m圜ricket app: Some Android phones must be unlocked using the m圜ricket app. How do I unlock my phone using the m圜ricket app?

Restart your phone to complete the unlock process.

Follow the prompts and enter the unlock code.

Remove your SIM Card and enter a new SIM Card from another carrier.

If you have an iPhone, get help at Apple Support: How to unlock your iPhone for use with a different carrier. Eligible iPhone users will receive their unlock code via text message the following business day.

The unlock code for eligible Android phones will be displayed on screen, as well as texted to your phone.

Scroll down to locate the number of the phone you'd like to unlock.

Non-Cricket customers, please call Customer Support at 1-800-CRICKET (1-80). You will then enter this code on your phone to unlock it. Follow the prompts to receive your unlock code. If you're an active Cricket customer and believe you meet the eligibility requirements listed above, sign in to My Account and visit Account Settings. *The 6 months paid service requirement does not apply to Cricket devices purchased by Unlimited Max Plan (formerly Unlimited Plan) customers before January 4, 2018.

An active phone number that has not been reported lost or stolen or suspended for fraud.

The device you want to unlock has been active for at least six months of paid service on that device.*.

A phone designed for use on and locked to the Cricket network.

What Are the Requirements for Having My Device Unlocked? You won't need to unlock your phone or get a new SIM. If you have a Cricket plan $50/mo and up, international calling to and from Mexico and Canada is included in your plan. Please confirm with the company before purchasing.ĭo I Need to Unlock My Phone If I’m Traveling to Mexico or Canada? Note: Not all cell phone companies use the same technology to provide service so there's a chance your phone will not work with every SIM card. When you return to the U.S., simply swap the international SIM with your Cricket SIM and your cell phone should work as usual. You can temporarily replace your Cricket SIM card with the local service SIM card. Unlocking your phone allows you to use the local wireless service by purchasing a SIM card from a local company while overseas.

One common reason to unlock a phone is international travel.

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